Frequently Asked Questions
Everything you need to know about your Macfox experience.
How long does shipping take for Macfox e-bikes?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for sports gear?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to motorized equipment and e-bikes.
Do Macfox bikes come with a warranty?
Yes, all Macfox electric bikes come with a 1-year limited warranty covering the frame, motor, and battery against manufacturing defects.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm.
Are the e-bikes waterproof for all-weather riding?
Macfox bikes are IPX4 water-resistant, meaning they can handle light rain and splashes. However, they should not be submerged or pressure washed.
Do I need a license to ride a Macfox e-bike?
In most states, our bikes are classified as Class 2 or Class 3 e-bikes and do not require a driver's license, though we recommend checking your local municipal laws.